Customer Service Representative


Description: 

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Job Duties:

• •Attracts potential customers by answering product and service questions; suggesting information about other products      and services.
• •Opens customer accounts by recording account information.
• •Maintains customer records by updating account information.
• •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;    selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to  ensure resolution.
• •Maintains financial accounts by processing customer adjustments.
• •Recommends potential products or services to management by collecting customer information and analyzing customer    needs.
• •Prepares product or service reports by collecting and analyzing customer information.
• •Contributes to team effort by accomplishing related results as needed.

•Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,    Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.


Email resume with cover letter to: [email protected]